CVE detail
CVE-2024-57728: SimpleHelp Path Traversal Vulnerability
Source: CISA Known Exploited Vulnerabilities catalog · back to feed
Vendor / product
SimpleHelp · SimpleHelp
- Date added (KEV)
- Apr 24, 2026
- CISA due date
- May 08, 2026
- Ransomware campaign use
- Known
Required action
Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.
Scorifya interpretation
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Plain English
Technical detail
From CISA
SimpleHelp contains a path traversal vulnerability that allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.
https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier ; https://nvd.nist.gov/vuln/detail/CVE-2024-57728
See what attackers can see on your domain
This vulnerability is on CISA's Known Exploited Vulnerabilities list, so it is being exploited in the wild right now, including in ransomware campaigns. Scorifya can't test for SimpleHelp directly, but in about 30 seconds it shows what your own domain exposes publicly across TLS, security headers, DNS, and cookies: the surface attackers probe first.
SOC 2 compliance
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See Scorifya Controls →References
- https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlierVendor Advisory
- https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/Third Party Advisory
- https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57728US Government Resource
- https://www.microsoft.com/en-us/security/blog/2026/04/06/storm-1175-focuses-gaze-on-vulnerable-web-facing-assets-in-high-tempo-medusa-ransomware-operations/Technical Description
Other recent CVEs from SimpleHelp
- CVE-2026-48558SimpleHelp, SimpleHelp Authentication Bypass Vulnerability
- CVE-2024-57726SimpleHelp, SimpleHelp Missing Authorization Vulnerability
- CVE-2024-57727SimpleHelp, SimpleHelp Path Traversal Vulnerability