CVE detail
CVE-2024-57727: SimpleHelp Path Traversal Vulnerability
Source: CISA Known Exploited Vulnerabilities catalog · back to feed
Vendor / product
SimpleHelp · SimpleHelp
- Date added (KEV)
- Feb 13, 2025
- CISA due date
- Mar 06, 2025
- Ransomware campaign use
- Known
Required action
Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.
Vendor fix: Vendor advisory
Scorifya interpretation
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Plain English
Technical detail
From CISA
SimpleHelp remote support software contains multiple path traversal vulnerabilities that allow unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files may include server configuration files and hashed user passwords.
https://simple-help.com/kb---security-vulnerabilities-01-2025 ; Additional CISA Mitigation Instructions: https://www.cisa.gov/news-events/cybersecurity-advisories/aa25-163a ; https://nvd.nist.gov/vuln/detail/CVE-2024-57727
See what attackers can see on your domain
This vulnerability is on CISA's Known Exploited Vulnerabilities list, so it is being exploited in the wild right now, including in ransomware campaigns. Scorifya can't test for SimpleHelp directly, but in about 30 seconds it shows what your own domain exposes publicly across TLS, security headers, DNS, and cookies: the surface attackers probe first.
SOC 2 compliance
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See Scorifya Controls →References
- https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlierRelease Notes
- https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/Third Party Advisory
- https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57727US Government Resource
Other recent CVEs from SimpleHelp
- CVE-2026-48558SimpleHelp, SimpleHelp Authentication Bypass Vulnerability
- CVE-2024-57726SimpleHelp, SimpleHelp Missing Authorization Vulnerability
- CVE-2024-57728SimpleHelp, SimpleHelp Path Traversal Vulnerability